Sizing
All our Couture dresses are made-to-order. We strongly recommend you have your measurements taken by a professional seamstress/dressmaker to ensure the accurate measurement before buying any dress online. We have provided our size chart for you to choose from. You can either add these measurements at the time of order in the notes section or if we do not see these measurements, once your order is placed, we will reach out to you to ask for your measurements in CMS.
Typically, we ask for Height, Chest, Waist, hips and arm. More information can be found on our sizing guide or contact us directly for help.
All our ready-to-wear dresses also have a sizing chart to choose from so it is always best to measure your little ones to ensure the perfect fit.
Shipping
Once you have placed your order, we will send you an order confirmation email to track the status of your order.
Once your order has been shipped, we will send you another email along with the link to track your order. If you are urgent for a dress please do contact us first to check we have stock.
Should you wish to have an estimated delivery time, please email us at julie@littlelondonlady.com or text us on +447968677349
Naturally, we will aim to use British Royal Mail’s recorded, tracked and signed for service for our UK deliveries. However, we may use other courier services such as DHL for our Worldwide customers.
As our Couture dresses are made-to-order, please allow up to four, sometimes 6 weeks for our seamstresses to hand craft your beautiful Little London Lady item to the highest standards.
Once your dress has been created by our artisans, we aim to ship it within three to five working days. Please note we process orders from Monday to Friday, excluding bank holidays and weekends.Our ready-to-wear collection is often in stock in various sizes and so we aim to ship these dresses 3-7 working days from the date your order was processed. However, if you are urgent, please contact us before ordering.
During busy periods such as Christmas our wait time may be slightly longer, so please order early to avoid disappointing your little lady. We regrettably cannot currently send orders to P.O boxes or British Forces’ postal offices.
All our dresses and gift boxes are shipped from Surrey, UK.
Delivery times may vary depending on the delivery location as well as the type of (Couture or ready-to-wear) dress or gift box you order. Our delivery time is usually 4 – 6 Weeks depending on design and on delivery location. When we get your confirmation, we will start to make your dress within 24/ 72 hours. When we ship your order, we will send you tracking number for you to track your order in person.
Should you require your order urgently please contact us first, before placing your order to check we have your dress in stock or immediately (with in 24 hours) after placing the order with your order number.
Yes. We use DHL or UPS. All our orders are tracked and insured. A text message will be sent to you with the tracking number once your order is ready to be shipped so you can track the delivery until it arrives at your chosen delivery address.
All Delivery/ Shipping fees will be calculated at checkout and will be based upon your location. You will be responsible for the international delivery fees as well as all customs charges.
Due to varying customs regulations, international deliveries may suffer a delay.
We regrettably cannot currently send orders to P.O boxes or British Forces’ postal offices.
Orders
We try to ensure the shortest possible delivery time for our customers.
As such we start tailoring the made-to-order clothing within 24 hours of any order being placed.
As such, we shall only process a cancellation if the customer cancels the order within 24 hours of purchase. Cancellation shall not be offered in any other circumstances.
Payment
You can purchase on our website using a debit or credit card. We also offer Klarna, Apple Pay, American Express, Visa, Master Card, Bank transfer and PayPal.
You can choose these payment methods at checkout.
Returns and Exchanges
As our items are personalised goods and are custom made for each customer, we cannot accept returns unless the clothing or the item of clothing is faulty (the “Defective Item”). Prior to the purchase of any of our items, you will be asked to confirm that the sizing of the item you have ordered is correct (the “Confirmed Sizing”). Our seamstresses will produce the item in accordance with the Confirmed Sizing. An item produced in accordance with the Confirmed Sizing will not be a Defective Item.
Although our seamstresses strive for the highest quality, for the avoidance of any doubt, a diamante, or other decorative accessory that has become loose or has fallen off the clothing does not automatically mean that the item is classed as a Defective Item.
You have 48 hours after receipt of the Defective Item to request a refund. To initiate the return of a Defective Item, please contact julie@littlelondonlady.com in the first instance. Defective Items returned to us without contacting us via email first shall not be refunded. You will then receive instructions as to where to return the Defective Item to. The Defective Item will then be reviewed and thoroughly investigated by Little London Lady. Following the investigation, it will then be determined whether a refund will be processed in respect of the Defective Item.
We will notify you via email if the refund on the Defective Item was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time, normally 3 – 5 working days, for your bank or credit card company to process the refund.
You can always contact us for any return question at Julie@littlelondonlady.com.
No customers are responsible for return shipping, for more details please read our returns & exchange policy. Or feel free to contact julie@littlelondonlady.com through email or contact us form for more details.
General
We currently don't have a physical store however this is something we would love to have for our customers in the future. Watch this space!
Our customer service team is available throughout the week, from 8 am to 6 pm. You can reach us at email or WhatsApp Julie@littlelondonlady.com or +447968677349. UK.