This website is operated by Little London Lady. Throughout the site, the terms “we”, “us” and “our” refer to Little London Lady. Little London Lady offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We are the owner of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Refund and Cancellation policy
As our items are personalised goods and are custom made for each customer, we cannot accept returns unless the clothing or the item of clothing is faulty (the “Defective Item”). Prior to the purchase of any of our items, you will be asked to confirm that the sizing of the item you have ordered is correct (the “Confirmed Sizing”). Our seamstresses will produce the item in accordance with the Confirmed Sizing. An item produced in accordance with the Confirmed Sizing will not be a Defective Item.
Although our seamstresses strive for the highest quality, for the avoidance of any doubt, a diamante, or other decorative accessory that has become loose or has fallen off the clothing does not automatically mean that the item is classed as a Defective Item.
You have 5 days after receipt of the Defective Item request a refund.
To initiate the return of a Defective Item, please contact Julie@littlelondonlady.com in the first instance. Defective Items returned to us without contacting us via email first shall not be refunded. You will then receive instructions as to where to return the Defective Item to. The Defective Item will then be reviewed and thoroughly investigated by Little London Lady. Following the investigation, it will then be determined whether a refund will be processed in respect of the Defective Item.
We will notify you via email if the refund on the Defective Item was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
You can always contact us for any return question at Julie@littlelondonlady.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
We try to ensure the shortest possible delivery time for our customers.
As such we start tailoring the made-to-order clothing within 24 hours of any order being placed.
As such, we shall only process a cancellation if the customer cancels the order within 24 hours of purchase. Cancellation shall not be offered in any other circumstances.