Shipping & Returns
Complimentary UK delivery
Naturally, we will aim to use British Royal Mail’s recorded and signed for service for our UK deliveries. However, we may use other local courier services such as DHL, from time to time during busy periods.
As our items are made-to-order, please allow up to four weeks for our seamstresses to hand craft your beautiful Little London Lady item to the highest standards.
Once your item is ready, we aim to ship it within three to five working days from the date your order is processed. Please note we process orders from Monday to Friday, excluding bank holidays and weekends.
During busy periods such as Christmas our wait time may be slightly longer, so please order early to avoid disappointing your little lady.
We regrettably cannot currently send orders to P.O boxes or British Forces’ postal offices.
Delivery to Europe shall be calculated at the time of checkout, you will be liable for any and all custom charges associated with the delivery of Little London Lady items..
We are currently in the process of setting this up and this will be available very shortly, in the mean time thank you for your patience.
If you are ordering from outside Europe, we will use an international courier to safely ship your Little London Lady dress to you.
Delivery fees will be calculated at checkout and will be based upon your location. You will be responsible for the international delivery fees as well as any and all customs charges.
Due to varying customs regulations, international deliveries may suffer a delay.
Refund and Cancellation policy
As our items are personalised goods and are custom made for each customer, we cannot accept returns unless the clothing or the item of clothing is faulty (the “Defective Item”). Prior to the purchase of any of our items, you will be asked to confirm that the sizing of the item you have ordered is correct (the “Confirmed Sizing”). Our seamstresses will produce the item in accordance with the Confirmed Sizing. An item produced in accordance with the Confirmed Sizing will not be a Defective Item.
Although our seamstresses strive for the highest quality, for the avoidance of any doubt, a diamante, or other decorative accessory that has become loose or has fallen off the clothing does not automatically mean that the item is classed as a Defective Item.
You have 5 days after receipt of the Defective Item request a refund.
To initiate the return of a Defective Item, please contact Julie@littlelondonlady.com in the first instance. Defective Items returned to us without contacting us via email first shall not be refunded. You will then receive instructions as to where to return the Defective Item to. The Defective Item will then be reviewed and thoroughly investigated by Little London Lady. Following the investigation, it will then be determined whether a refund will be processed in respect of the Defective Item.
We will notify you via email if the refund on the Defective Item was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
You can always contact us for any return question at Julie@littlelondonlady.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
We try to ensure the shortest possible delivery time for our customers.
As such we start tailoring the made-to-order clothing within 24 hours of any order being placed.
As such, we shall only process a cancellation if the customer cancels the order within 24 hours of purchase. Cancellation shall not be offered in any other circumstances.